Continental Extended Warranty

In accordance with the Extended Warranty Conditions, if any unintentional damage or loss of studs is discovered during tire use, LLC “Continental Tires RUS” (via its Distributors and Authorized Sales Outlets) is obliged to provide one free repair (if the tire can be repaired) or one free replacement (if the tire is irreparable) of the purchased tire.

Continental Extended Warranty | Unityre Online Store

The Extended Warranty Conditions for Continental automotive tires supplement the standard Warranty Conditions. They apply only to damage caused by mechanical impact, including punctures, cuts, and sidewall bulges. In addition, these Extended Conditions cover studded tires, protecting you in the event of stud loss exceeding 10% of the total studs within 3,000 kilometers of driving or two months from the date of purchase (whichever comes first).

The Extended Warranty Conditions apply to the following range of tires:

• Winter tires: Ice Contact 3, VikingContact 8, VikingContact 7, VikingContact 6, WinterContact 8S, ContiWinterContact TS760/780/790/790V/800/810/810S/830/830P/850/850P/860/860/870 S(P), ContiIceContact, ContiVikingContact 3, ContiVikingContact 5, CrossContact Winter, CrossContact Viking, Conti4x4WinterContact
• Summer tires: UltraContact, SportContact 7, PremiumContact 7, SportContact 6, ContiSportContact 5/5P, ContiSportContact, Conti4X4, Conti4X4SportContact, EcoContact 6, EcoContact 6Q, ContiEcoContact 5, ContiEcoContact CP, ContiEcoContact EP, ContiSportContact 2, ContiPremiumContact, PremiumContact 6, ContiPremiumContact 5, ContiSportContact 3/3E, ContiEcoContact 3, ContiPremiumContact 2/2E, ContiCrossContact AT/ATR/LX/LX Sport/LX2/LX20/RX/H/T/UHP/UHP E
• All-season tires: AllSeasonContact, AllSeasonContact 2

The Extended Warranty Conditions also apply to SSR and ContiSeal tires.

1. Main Conditions of the Program

1. These Program Conditions are valid for one year from the date the tires are purchased by the end user. At the time of a claim, the remaining tread depth must be at least 4 mm.
2. The damaged tires must have been purchased by private individuals for personal use, not related to any business activity.
3. The damage must be caused by mechanical impact (e.g., a puncture and/or cut, a sidewall bulge), excluding vandalism or misuse of the tires, as well as manufacturing defects; the damage must prevent the safe continued use of the tires. Vandalism means the intentional or deliberate damage or destruction of a tire.
4. Tire replacement under the Program is available when the above-mentioned damages exceed 6 mm in diameter.
5. Stud loss is covered under the Program if more than 10% of the studs fall out within 3,000 kilometers of driving or two months from the date of purchase (whichever comes first).
6. The Program does not apply to tires that have already been repaired by the retailer.

2. Procedure for Selling Tires Covered by the Program, as well as Replacement and Repair of Damaged Tires

• When the retailer sells tires to a buyer participating in this Program, the end user is provided with both the itemized receipt and the cash register receipt, each indicating the name of the purchased tire (both receipts are required). The end user also receives a properly completed warranty certificate with a unique number, signed by the end user and stamped by the retailer.
• If the end user contacts the retailer regarding a damaged tire, the retailer’s representative must verify that the tire is indeed covered by the Program. The retailer will also check that the end user has both receipts showing the tire name, as well as the warranty certificate with the stamp of the Buyer or the Buyer’s authorized organization.
• Once the retailer confirms that the tire and the documents presented by the end user meet the Program requirements, the retailer decides whether the tire can be repaired or must be replaced.
• If the tire must be replaced and the retailer does not have the same model in stock, it should be replaced with a model of similar characteristics and quality. Replacement under this Program is carried out as follows:
  1. If the retailer has a tire of the same model (or a model of similar characteristics and quality) in stock, the end user is provided with a new tire from the retailer’s stock.
  2. If the tire is not in the retailer’s stock, the retailer contacts the tire supplier. If the supplier has the required tire in stock, the retailer orders it, and upon arrival, replaces the damaged tire.
  3. If the tire is unavailable from both the retailer and the supplier, the replacement process and any related compensation will be determined on a case-by-case basis in agreement with the supplier and the retailer.

This version of the Extended Warranty Program may be changed at any time at the supplier’s discretion by issuing a new version of the Program.
The Program is valid within the Republic of Kazakhstan.

Requirements for Warranty Replacement Under Continental’s Extended Warranty Program

To receive a warranty replacement under the Continental Extended Warranty Program, the customer must present the following documents:

• A cash register receipt
• An itemized receipt (invoice)
• A paper copy of the warranty certificate for participation in the Program with all required fields filled in. The serial number of the tire must be entered on the warranty certificate.

Program Validity Period